Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses to inquiries coming through email and live chat support channels. You will filter content from the client’s website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client-mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional areas and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

What exactly are we looking for? Well, we need someone who’s willing to work on cyclical schedules. Have experience with the phone, email, and live chat support? That’s definitely a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections, and Technical Support? Even better!

We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

We need someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask, and has high attention to detail will be a great addition to the team.

If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

工作內容：
．透過中英文文字（Email&Live chat）為亞洲區消費者排除問題。
．確保客服功能正常運作並持續提升服務品質。

職務要求：
．中文精通，讀寫具備與消費者溝通之能力。
．英文讀寫中等。
．需配合輪班（依班表有機會於假日、國定假日出勤），國定假日出勤薪資依勞基法計算。
．具備基本電腦操作能力。

其他工作事項說明：
．為保障客戶與使用者隱私及資料安全，無法於工作空間使用手機等電子產品（辦公室其他區域可使用）。
．歡迎新鮮人加入，報到後公司將提供4-6週完整產品知識及相關訓練課程（中＆英文授課、期間支付全薪）。
．實際負責客戶將於錄取後安排（客戶皆為美加外商公司，非博弈產業）。

Employee Referral Program

About TaskUs Taiwan